Question 1

WHAT IS VELO?

Accepted Answer

VELO is an innovative white oral nicotine pouch, offering adult smokers and nicotine users an alternative and convenient way to consume nicotine on-the-go.

But what is a nicotine pouch ? The short answer is a discreet pouch containing nicotine and high - quality ingredients you put under your upper lip.

VELO nicotine pouches are available in a range of flavours and nicotine strengths.VELO offers adult smokers and nicotine users a convenient way to consume nicotine without the smoke and smell associated with many tobacco and nicotine products.

Question 2

WHERE DOES VELO COME FROM?

Accepted Answer

The VELO nicotine pouch is another innovative invention from the Scandinavians. The same people who brought us useful ideas like the zip, the paperclip and the flatpack.

VELO was born in Sweden and is produced in Europe. Please refer to the label on your VELO can for specific manufacturing details.

Question 3

HOW DO YOU USE VELO NICOTINE POUCHES?

Accepted Answer

Twist it: Twist the lid to open your VELO.

Tuck it: Take a pouch and tuck it between your upper lip and your gum.

Feel it: You’ll feel a momentary tingling sensation which is how you know the nicotine is released and working for you. You’ll get used to this sensation and it will fade over time.

If you use VELO for the first time, then we recommend going for a one dot option. For best experience we recommend to leave it tucked under your lip for a minimum of 8-15 minutes. It can be used up to 30 minutes.

Question 4

HOW MANY VELO NICOTINE POUCHES ARE IN PACK?

Accepted Answer

There are 20 pouches in a can.

Question 5

CAN YOU CHEW NICOTINE POUCHES?

Accepted Answer

No. VELO should not be chewed, sucked or swallowed. VELO is a nicotine chewing gum alternative. VELO is designed to be used by placing the pouch under your upper lip and resting it on your gum. The nicotine is then absorbed through the gum.

Question 6

WHAT FLAVOURS AND NICOTINE STRENGTHS IS VELO AVAILABLE IN?

Accepted Answer

VELO nicotine pouches are available in a range of flavours and nicotine strengths.

Current nicotine strengths available are 4mg, 6mg, 10mg and 11mg.

Visit the VELO range to browse all of our flavours and nicotine strengths.

Question 7

WHAT DO VELO NICOTINE POUCHES CONTAIN?

Accepted Answer

VELO is an oral nicotine product which contains no tobacco.

VELO pouches are made from high-quality ingredients, including water, plant-based materials, flavouring, sweeteners and nicotine, all prepacked in a small pouch.

It comes in a variety of flavours and nicotine strengths for adult smokers and nicotine users who are looking for an alternative and convenient way to consume nicotine on-the-go.

Question 8

IS THIS SNUS?

Accepted Answer

No – VELO is a very different product.

Snus belongs to a category of traditional oral tobacco products commonly used by tobacco users in the Nordics and the USA.

VELO represents the next generation of oral nicotine products. Unlike snus, VELO contains no tobacco.

Question 9

WHERE WILL IT BE SOLD?

Accepted Answer

In Belgium, VELO products can be purchased at https://www.velo.com/be/en

You can also find VELO in selected stores. Find a store using our store locator.

Question 10

CAN YOU REUSE NICOTINE POUCHES?

Accepted Answer

No. We recommend using a new pouch every time, placing it under the lip for a period of up to 30 minutes.

Question 11

WILL THIS HAVE A MINIMUM AGE APPLIED FOR CONSUMPTION / SALE?

Accepted Answer

Yes. We are clear that this product should only be used by adult smokers and nicotine users.

We apply appropriate age verification on our website to ensure VELO is only sold to adults.

Question 12

WHAT HAPPENS IF YOU SWALLOW A NICOTINE POUCH?

Accepted Answer

VELO nicotine puches are intended to be used orally and should not be swallowed or digested.

If swallowed or digested you should consult a medical professional.

Question 13

WHAT DELIVERY OPTIONS DO VELO OFFER?

Accepted Answer

We are pleased to offer free delivery on all VELO orders which has an anticipated delivery of 1-2 working days.

Question 14

HOW DO I AMEND MY PERSONAL DETAILS AFTER I VERIFY MY AGE?

Accepted Answer

If you need to amend your first name, surname or address after verifying your age - please contact our VELO Team on 00 800 666 33 000. This step is to prevent the sale of our products to anyone under the age of 18.

Question 15

CAN I RECYCLE THE CAN?

Accepted Answer

Yes, The can is made from Polypropylene (PP), which is widely accepted by most recycling facilities. Please remove the pouches before recycling, these should go into your general waste.

Question 16

CAN I RECYCLE VELO POUCHES?

Accepted Answer

At present, no. We’re working on some new product developments but in the meantime, please empty your can first before recycling.

Question 17

HOW LONG DOES IT TAKE FOR MY ORDER TO BE DELIVERED?

Accepted Answer

All VELO nicotine pouches that you order before 16:30 will be delivered the next 1-2 working days at no additional cost. If you place an order after 16:30 it will be delivered the next 2-3 working days at no additional cost.

Question 18

PAYMENT METHODS WE ACCEPT

Accepted Answer

You can pay with:

Visa debit or credit card
MasterCard debit or credit card
MISTERCASH/BANCONTACT

Question 19

HOW TO TRACK MY ORDER?

Accepted Answer

You will receive an email confirming when your VELO has been dispatched which will be within the same or next working day on which we accept your order. You can check the status of your order in the order history of your account.

Question 20

WHAT IS THE RETURN POLICY?

Accepted Answer

You have a legal right to return VELO product within 14 days of receiving it and get a refund. The VELO cans you would like to return must be still sealed, and not open. You can return the sealed product at no additional cost.

Please contact the VELO Customer Support for further return details: 00 800 666 33 000, info.be.en@velo.com.

Question 21

WHEN WILL I GET MY REFUND?

Accepted Answer

You will be refunded within 3 working days after the day we receive back the sealed VELO cans to the credit or debit card or other payment method that you used to pay.

Question 22

HOW DO I CANCEL THE ORDER?

Accepted Answer

Please contact the VELO Customer Support to request the cancelation: 00 800 666 33 000, info.be.en@velo.com.