FREQUENTLY ASKED QUESTIONS

Put VELO between your gum and lip. Let VELO moisten, and give it time. VELO can take a few minutes to activate. Enjoy and properly discard VELO when you’re done. VELO Nicotine Pouches are not intended to be swallowed in whole or in part during use. 

As VELO moistens, you may feel a heat or tingling sensation in your mouth or throat. This is part of the experience.

The heat or tingling sensation you may feel in your mouth or throat is part of the experience you get from VELO Nicotine Pouches.

You can keep VELO Nicotine Pouches in your mouth for up to 30 minutes. VELO Nicotine Pouches are not intended to be swallowed in whole or in part. The length of enjoyment will vary depending on your preferences and manner of use. Discontinue use of VELO Nicotine Pouches if you feel nauseous.

VELO Nicotine Pouches are not intended to be swallowed in whole or in part.

If you accidentally swallow one or more VELO Nicotine Pouches in a short period of time, you might experience some mild discomfort or nausea. If you feel more than mild discomfort, we recommend seeking out medical attention from your doctor.

You should familiarize yourself with the information on the Velo Nicotine Lozenges product packaging and in these FAQs related to the Velo Nicotine Lozenges product(s) you are planning to use. You should also review the product information insert that was included with your Velo Nicotine Lozenges.

For legal age adult tobacco consumers who have made the decision to use tobacco or other tobacco-derived nicotine products and are looking for an alternative, Velo Nicotine Lozenges offer another product option to consider.

VELO Nicotine Lozenges are intended to be used by adult nicotine consumers in conformance with any applicable restrictions on use in the home, community, public spaces, or mobile environments (e.g., cars, planes, other public forms of transportation). 

Velo Nicotine Lozenges are not intended for use by persons who are under legal age, pregnant, or breastfeeding. Keep Velo Nicotine Lozenges out of reach of children or pets. Velo Nicotine Lozenges are not intended for use by persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma.

Nicotine is an addictive chemical. Nicotine can increase your heart rate and blood pressure and can cause dizziness, nausea, and stomach pain. Keep Velo Nicotine Lozenges out of the reach of children or pets. No tobacco product is safe or without risk. The best thing for adult tobacco consumers concerned about the health effects from tobacco is to quit.

The nicotine in Velo Nicotine Lozenges is extracted from the tobacco plant. Velo Nicotine Lozenges contain no tobacco leaf or other tobacco plant matter apart from the nicotine extracted from the tobacco plant.

Yes. Velo Nicotine Lozenges are tobacco products because they contain nicotine extracted from the tobacco plant. The Food and Drug Administration has issued regulations deeming products that contain nicotine extracted from the tobacco plant to be tobacco products. 

Yes. Velo Nicotine Lozenges contain nicotine extracted from the tobacco plant. Nicotine is addictive. Nicotine can increase your heart rate and blood pressure and can cause dizziness, nausea, and stomach pain.

Velo Nicotine Lozenges contain approximately 2 milligrams of nicotine per lozenge. 

Yes. FDA regulations require tobacco products (i.e., products that contain nicotine derived from the tobacco plant) to carry the following warning on package labels and advertising: “WARNING: This product contains nicotine. Nicotine is an addictive chemical.” 

Velo Nicotine Lozenges contain approximately 1.7 milligrams of nicotine per lozenge. We do not make any nicotine comparisons between the two different products. 

No tobacco product is safe or without risk. The Food and Drug Administration has not determined that any tobacco product presents less health risk than another. We are making no health claims in the packaging or advertising of Velo Nicotine Lozenges. The best thing for adult tobacco consumers concerned about the health effects from tobacco is to quit.

Velo Nicotine Lozenges package labels and advertising carry the following FDA-required health warning: “WARNING: This product contains nicotine. Nicotine is an addictive chemical.”

Velo Nicotine Lozenges are designed for enjoyment. They are not intended to be used as a smoking cessation aid. No tobacco product is safe or without risk. The best thing for adult tobacco consumers concerned about the health effects from tobacco is to quit.

For adult tobacco consumers who have made the informed decision to continue using tobacco or other tobacco-derived nicotine products and are looking for an alternative, Velo Nicotine Lozenges offer another product option to consider.

No. Velo Nicotine Lozenges are designed for enjoyment. They are not intended to be used as a smoking cessation aid. No tobacco product is safe or without risk. The best thing for adult tobacco consumers concerned about the health effects from tobacco is to quit.

For adult tobacco consumers who have made the informed decision to continue using tobacco or other tobacco-derived nicotine products and are looking for an alternative, Velo Nicotine Lozenges offers another product option to consider. 

VELO soft nicotine lozenges contain nicotine derived from the tobacco plant, isomalt, hydrogenated starch hydrolysate, acacia gum, glycerin, salt, sucralose, propylene glycol, water, and artificial flavor.

VELO hard nicotine lozenges contain nicotine derived from the tobacco plant, isomalt, hydrogenated starch hydrolysate, glycerin, salt, sucralose, propylene glycol, water, and artificial flavor.

Yes. The following Prop 65 Warning applies to Velo Nicotine Lozenges:
WARNING: THIS PRODUCT CAN EXPOSE YOU TO CHEMICALS INCLUDING NICKEL (METALLIC), WHICH IS KNOWN TO THE STATE OF CALIFORNIA TO CAUSE CANCER, AND NICOTINE, WHICH IS KNOWN TO THE STATE OF CALIFORNIA TO CAUSE BIRTH DEFECTS OR OTHER REPRODUCTIVE HARM. FOR MORE INFORMATION GO TO WWW.P65WARNINGS.CA.GOV.

VELO Nicotine Lozenges are a dissolvable tobacco-derived nicotine product that comes in the form of hard and soft lozenges. 

VELO Nicotine Lozenges hard and soft lozenges are available in four flavors: Mint, Crema, Berry and Dark Mint.

Mint: A refreshing and cooling mint flavor experience.

Crema: Creamy vanilla flavors with toasted notes.

Berry: A smooth mixture of berry flavors.

Dark Mint: Indulgent mint flavor, with dark, rich & creamy notes.

VELO Soft Nicotine Lozenges have a soft, flexible texture. VELO Hard Nicotine Lozenges have a hard texture.

VELO Nicotine Lozenges come conveniently packaged in a child-resistant container. Always keep VELO Nicotine Lozenges in the child-resistant container. Never leave VELO Nicotine Lozenges within reach of children or pets. Each package of VELO Nicotine Lozenges contains twelve (12) individually-wrapped lozenges for you to enjoy almost anywhere. 

VELO Nicotine Lozenges comes in a child-resistant container to reduce the risk of children accessing and accidentally ingesting VELO Nicotine Lozenges. VELO Nicotine Lozenges are for adult consumption only and should always be kept out of reach of children and pets.

VELO Nicotine Lozenges are made in Winston-Salem, N.C, using globally-sourced ingredients.

VELO Nicotine Lozenges are available for purchase in select stores to adult nicotine consumers who are of legal purchasing age or older.

Place VELO in the side of your mouth. Once dissolved there is nothing to remove or discard from the mouth. VELO Nicotine Lozenges are not intended to be swallowed in whole or in part before they have completely dissolved.

As VELO Nicotine Lozenges dissolve, you may notice a warming sensation in your mouth or throat. This is part of the experience.

The heat or tingling sensation you may feel in your mouth or throat is part of the experience you get from VELO Nicotine Lozenges.

You can keep VELO Nicotine Lozenges in your mouth until they dissolve completely. VELO Nicotine Lozenges are not intended to be swallowed in whole or in part before they have completely dissolved. The length of enjoyment will vary depending on your preferences and manner of use. Discontinue use of VELO Nicotine Lozenges if you feel nauseous.

VELO Nicotine Lozenges are not intended to be swallowed in whole or part before they have completely dissolved. Instead, VELO Nicotine Lozenges are designed to provide long-lasting enjoyment and will dissolve completely in your mouth. You should take as much time as you like and allow the product to slowly and completely dissolve in your mouth.

If you accidentally swallow one or more lozenges in a short period of time, you might experience some mild discomfort or nausea. If you feel more than mild discomfort, we recommend seeking out medical attention from your doctor.

You can sign-up to have future shipments of selected VELO products auto-shipped to you. You can select the product mix and quantity on the product detail page or on the check-out page.

All new subscriptions are set for monthly delivery. If you have a legacy subscription delivery (bi-weekly or quarterly), your previous delivery frequency will remain valid until there is a change to your subscription. Any changes to legacy subscriptions will be converted to monthly deliveries going forward. Please note that subscription orders cannot be changed within 48 hours of a scheduled auto-shipment.

Yes. Go to My Account and select Subscription. The next delivery date for your auto-ship or subscription delivery can be changed using the Next Ship Date calendar. Click on the calendar icon to adjust to the date of your choice. Please note that subscription orders cannot be changed within 48 hours of a scheduled shipment date.

You can change your scheduled auto-shipments online, 24 hours a day. There is a 10 item minimum, per product type (i.e., format, flavor, and nicotine strength), for a VELO subscription. Go to My Account and select Subscription to manage your orders. Please note that subscription orders cannot be changed within 48 hours of a scheduled shipment date.

You can cancel your scheduled subscription online, 24 hours a day. Go to My Account and select Subscription to manage your orders. Please note that subscription orders cannot be changed within 48 hours of a scheduled shipment date. If you have any questions about your subscription order you can contact Customer Care at 1-866-255-1780.

The payment method you selected when you setup the subscription will be charged when each subsequent order is shipped. You can change the payment method by visiting My Account and select Subscription. Please note that your payment method cannot be changed within 48 hours of a scheduled shipment date.

You'll be charged for each order when the item is shipped. Subsequent orders will be processed on the same calendar date each month. However, if your original order is placed on a calendar date that does not occur each month (e.g. March 31), then your subsequent orders will be processed on the 1st of the following month (e.g. May 1). The amount charged will reflect the price of the item on the day the order is processed less any applicable recurring delivery discount, plus any applicable tax.  

If payment for a subscription order fails or is not accepted for any reason, the order will be placed “on hold” until such time as payment is made by you. In our sole discretion, we reserve the right to terminate your participation in the auto-ship program if an order remains on hold.

You will receive a shipping confirmation email with tracking information for each subscription order.

We know that you care how your personal information is used and shared, and we appreciate your trust that we will do so carefully and sensibly. Please review our Privacy Policy and Your California Privacy Rights to understand our practices. VELO.com is compliant with the Payment Card Industry Data Security Standard (PCI DSS) Certification, and uses secure socket layer (SSL) technology to help keep personal information secure.