FAQ - Frequently Asked Questions
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What is VELO?
VELO is an innovative white oral nicotine pouch, offering adult smokers and nicotine users an alternative and convenient way to consume nicotine on-the-go.
But what is a nicotine pouch? The short answer is a discreet pouch containing nicotine and high-quality ingredients you put under your upper lip.
VELO nicotine pouches are available in a range of flavours and nicotine strengths. VELO offers adult smokers and nicotine users a convenient way to consume nicotine without the smoke and smell associated with many tobacco and nicotine products.
Where does VELO come from?
The VELO nicotine pouch is another innovative invention from the Scandinavians. The same people who brought us useful ideas like the zip, the paperclip and the flatpack.
VELO was born in Sweden and is produced in Europe. Please refer to the label on your VELO can for specific manufacturing details.
How do you use VELO nicotine pouches?
Twist it: Twist the lid to open your VELO.
Tuck it: Take a pouch and tuck it between your upper lip and your gum.
Feel it: You’ll feel a slight tingling sensation at the beginning – it is just the nicotine being released. You’ll get used to this feeling and it will start to fade over time.
Enjoy it: You can keep your VELO under your lip for up to 30 minutes. Nicotine pouches are designed to be discreet, so you can use them anywhere, anytime.
How many VELO nicotine pouches are in a pack?
There are 20 pouches in a can.
Can you chew nicotine pouches?
No. VELO should not be chewed, sucked or swallowed. VELO is designed to be used by placing the pouch under your upper lip and resting it on your gum. The nicotine is then absorbed through the gum.
What flavours and nicotine strengths is VELO available in?
VELO nicotine pouches are available in a range of flavours and nicotine strengths.
Current nicotine strengths available are 4mg, 6mg, 10mg and 11mg.
Visit the VELO range to browse all of our flavours and nicotine strengths.
What do VELO nicotine pouches contain?
VELO is an oral nicotine product which contains no tobacco.
VELO pouches are made from high-quality ingredients, including water, plant-based materials, flavouring, sweeteners and pharmaceutical grade nicotine, all prepacked in a small pouch.
It comes in a variety of flavours and nicotine strengths for adult smokers and nicotine users who are looking for an alternative and convenient way to consume nicotine on-the-go.
Is this snus?
No – VELO is a very different product.
Snus belongs to a category of traditional oral tobacco products commonly used by tobacco users in the Nordics and the USA.
VELO represents the next generation of oral nicotine products. Unlike snus, VELO contains no tobacco.
What is the difference between Lyft and Velo?
Apart from the name, fresh design and new range of flavours, it’s identical. VELO is made the same way, it contains the same high-quality ingredients and it comes from the same producer.
Where will it be sold?
In the UK, VELO products can be purchased at https://www.velo.com/gb/en
You can also find VELO in selected stores. Find a store using our store locator.
Can you reuse nicotine pouches?
No. We recommend using a new pouch every time, placing it under the lip for a period of up to 30 minutes.
Will this have a minimum age applied for consumption / sale?
Yes. We are clear that this product should only be used by adult smokers and nicotine users.
We apply appropriate age verification on our website to ensure VELO is only sold to adults.
What happens if you swallow a nicotine pouch?
VELO nicotine puches are intended to be used orally and should not be swallowed or digested.
If swallowed or digested you should consult a medical professional.
What delivery options do VELO offer?
All products that you order (other than a free can order) will be sent and delivered by the Next Day Tracked delivery option at no addtional cost.
For orders placed on a Monday – Friday before 9pm: Delivery the next working day.
For orders placed on a Monday – Friday after 9pm: Delivery within two days.
For orders placed on a Saturday – Sunday: Delivery by the following Tuesday.
All free can orders will be sent and delivered via local domestic mail carrier, which has an anticipated delivery of 3-5 working days.
We also offer same-day delivery to UK customers ordering for delivery within the M25. Complete your order by 2pm for delivery the same evening between 7-10pm. Same-day will be sent and delivered via Stuart at a cost of £6.95 and the charge will be set out during the checkout process and will only show if your address is eligible and the product you have ordered is in stock at one of our participating stores.
How do I amend my personal details after I verify my age?
If you need to amend your first name, surname or address after verifying your age - please contact our VELO Team on 0808 555 5938. This step is to prevent the sale of our products to anyone under the age of 18.