FREQUENTLY ASKED QUESTIONS

You should familiarize yourself with the information on the VELO Nicotine Pouches product packaging and in these FAQs if you are planning to use the product(s).

For legal age adult tobacco consumers who have made the decision to use tobacco or other nicotine products and are looking for an alternative, VELO Nicotine Pouches offer another product option to consider.

VELO Nicotine Pouches are intended to be used by adult nicotine consumers in conformance with any applicable restrictions on use in the home, community, public spaces, or mobile environments (e.g., cars, planes, other public forms of transportation).

VELO Nicotine Pouches are not intended for use by persons who are under legal age, pregnant, or breastfeeding. VELO Nicotine Pouches are also not intended for use by persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma.

Nicotine is an addictive chemical. Nicotine can increase your heart rate and blood pressure and can cause dizziness, nausea, and stomach pain. Keep VELO Nicotine Pouches out of the reach of children or pets. No tobacco product is safe or without risk. The best thing for adult tobacco consumers concerned about the health effects from tobacco is to quit.

Yes. VELO and VELO PLUS Nicotine Pouches are tobacco products because they contain nicotine. Products that contain nicotine from either tobacco-derived (VELO) or non-tobacco derived (VELO PLUS) are considered to be tobacco products by Congress and the Food and Drug Administration (FDA).

Yes. VELO Nicotine Pouches contain pharmaceutical grade nicotine derived from the tobacco plant. VELO PLUS Nicotine Pouches contain non-tobacco derived pharmaceutical grade synthetic nicotine that is not derived from the tobacco plant.

VELO Nicotine Pouches are sold in three (3) different nicotine strengths including approximately 2 milligrams, 4 milligrams, or 7 milligrams of nicotine per pouch.

VELO PLUS Nicotine Pouches are sold in two (2) different nicotine strengths including approximately 6 milligrams and 9 milligrams of nicotine per pouch.  VELO PLUS Smooth Tobacco style is available in select markets in three different nicotine strengths (approximately 3 milligrams, 6 milligrams and 9 milligrams of nicotine per pouch).

All flavors and nicotine strengths may not be available in all markets.

There is no tobacco leaf or other tobacco plant matter in VELO Nicotine Pouches. The nicotine in VELO Nicotine Pouches is extracted from the tobacco plant.

VELO PLUS Nicotine Pouches contain no tobacco leaf or other tobacco plant matter. The nicotine is synthetically derived but not derived from the tobacco plant.

Yes. Because VELO and VELO PLUS Nicotine Pouches contain nicotine, they carry the following warning on package labels and advertising: “WARNING: This product contains nicotine. Nicotine is an addictive chemical.”

VELO and VELO PLUS Nicotine Pouches contain approximately 2 milligrams, 3 milligrams, 4 milligrams, 6 milligrams, 7 milligrams, or 9 milligrams of nicotine per pouch, depending on the product. We do not make any nicotine comparisons between VELO or VELO PLUS Nicotine Pouches and cigarettes.

Nicotine is an addictive chemical. Nicotine can increase your heart rate and blood pressure and can cause dizziness, nausea, and stomach pain. The FDA has not determined that VELO or VELO PLUS Nicotine Pouches present less health risk as compared to cigarettes. We are making no health, reduced harm, or cessation claims on the VELO and VELO PLUS Nicotine Pouches' packaging or in advertising. The best thing for adult tobacco consumers concerned about the health effects from tobacco is to quit.

VELO and VELO PLUS Nicotine Pouches package labels and advertising carry the following warning: “WARNING: This product contains nicotine. Nicotine is an addictive chemical.”

VELO Nicotine Pouches are not intended to be used as a smoking cessation aid. We are making no health, reduced harm, or cessation claims on the product packaging or in advertising.

If you have a quality issue with VELO , please submit your request online or call our Customer Service department toll-free number at 1-866-255-1780 Monday through Friday, 8:00 AM to 10:00 PM Eastern Time and on Saturday through Sunday, 10:00 AM to 8:00 PM Eastern Time.

Yes. The following Prop 65 Warning applies to VELO Nicotine Pouch Tins:

⚠️WARNING: THIS PRODUCT CAN EXPOSE YOU TO CHEMICALS INCLUDING ACRYLAMIDE, WHICH IS KNOWN TO THE STATE OF CALIFORNIA TO CAUSE CANCER, AND NICOTINE, WHICH IS KNOWN TO THE STATE OF CALIFORNIA TO CAUSE BIRTH DEFECTS OR OTHER REPRODUCTIVE HARM. FOR MORE INFORMATION GO TO WWW.P65WARNINGS.CA.GOV.

The following Prop 65 Warning applies to VELO Nicotine Pouch Cans:

⚠️ WARNING: THIS PRODUCT CAN EXPOSE YOU TO CHEMICALS INCLUDING ACETALDEHYDE, WHICH IS KNOWN TO THE STATE OF CALIFORNIA TO CAUSE CANCER, AND NICOTINE, WHICH IS KNOWN TO THE STATE OF CALIFORNIA TO CAUSE BIRTH DEFECTS OR OTHER REPRODUCTIVE HARM. FOR MORE INFORMATION GO TO WWW.P65WARNINGS.CA.GOV.

VELO Nicotine Pouches are oral nicotine products containing tobacco-derived nicotine rather than tobacco leaf.

VELO PLUS Nicotine Pouches are oral nicotine products containing non-tobacco derived synthetic nicotine that is not derived from the tobacco plant.

VELO Nicotine Pouches are available in ten flavors: Mint, Citrus, Wintergreen, Spearmint, Cinnamon, Dragon Fruit, Citrus Burst, Black Cherry, Peppermint, and Coffee.

VELO PLUS Nicotine Pouches are available in eight styles: Spearmint, Wintergreen, Mint, Peppermint, Wild Berry, Citrus Chill, Dragon Fruit, Smooth Tobacco.   

All flavors and nicotine strengths may not be available in all markets.

VELO Nicotine Pouches:

Mint: A refreshing and cooling mint flavor experience.

Citrus: A crisp and flavorful citrus taste experience.

Wintergreen: An intense, cooling flavor experience.

Spearmint: A refreshing, subtle cooling mint flavor experience.

Cinnamon: A pleasantly warm and familiar spice flavor.

Dragon Fruit: A light, exotic tropical flavor with notes of kiwi and pear.

Citrus Burst: A blast of fresh, lemon citrus flavor.

Black Cherry: A distinct rich black cherry flavor.

Peppermint: A bright, bold mint flavor with cooling menthol.

Coffee: A roasted, rich flavor experience.

VELO PLUS Nicotine Pouches:

Spearmint: A bright mint with a cooling, fresh finish.

Wintergreen: A creamy, subtly sweet, full-bodied herbal flavor.

Mint: A fresh, sweet, cooling mint flavor.

Peppermint: Bold mint flavor with a creamy, menthol finish.

Wild Berry: A bold blend of juicy berry flavor.

Citrus Chill: A blast of fresh citrus flavor with a cooling twist.

Dragon Fruit: A rich, dark exotic fruit flavor.

Smooth Tobacco: A bright, roasted tobacco taste with a smooth finish.

VELO Nicotine Pouches come in two different types of packaging. Cans: VELO Nicotine Pouch Cans are circular. They contain twenty (20) Nicotine Pouches. VELO Nicotine Pouch Cans are sold in nicotine strengths of approximately 2 milligrams, 4 milligrams, or 7 milligrams per pouch.

Tins: VELO Nicotine Pouch Tins are oval. They contain fifteen (15) Nicotine Pouches. VELO Nicotine Pouch Tins are sold in nicotine strengths of approximately 2 milligrams or 4 milligrams per pouch.

VELO PLUS Nicotine Pouches are in a larger, circular can.  They contain twenty (20) Nicotine Pouches. VELO PLUS Nicotine Pouch Cans are sold in nicotine strengths of approximately 3 milligrams, 6 milligrams or 9 milligrams per pouch.

VELO and VELO PLUS Nicotine Pouches are for adult tobacco consumers only and should always be kept out of reach of children and pets.

VELO Nicotine Pouches are for adult tobacco consumers only and should always be kept out of reach of children and pets.

There are two types of VELO Nicotine Pouches, Cans and Tins, each with a different set of ingredients.

Cans: Nicotine derived from the tobacco plant, maltitol, modified cellulose, sodium carbonates, acesulfame K, and artificial flavor.

Tins: Nicotine derived from the tobacco plant, microcrystalline cellulose, water, salt, sucralose, citric acid, and artificial flavor.

VELO PLUS Nicotine Pouches:  Non-tobacco derived synthetic nicotine, microcrystalline cellulose, sodium carbonates, sucralose, salt, water, and artificial flavor.

No. Moist tobacco products, or dip, use a fermentation process and include tobacco leaf. Moist tobacco products also require spitting. VELO Nicotine Pouches contain no tobacco leaf or other tobacco plant matter apart from the nicotine extracted from the tobacco plant.  VELO PLUS Nicotine Pouches contain synthetic nicotine and no tobacco leaf or tobacco plant matter.

No. SNUS tobacco products use a heat treatment process and include tobacco leaf. VELO Nicotine Pouches contain no tobacco leaf or other tobacco plant matter apart from the nicotine extracted from the tobacco plant. VELO PLUS Nicotine Pouches contains synthetic nicotine and no tobacco leaf or tobacco plant matter. SNUS, VELO, and VELO PLUS are all spit-free.

Put VELO between your gum and lip. Let VELO moisten and give it time. VELO can take a few minutes to activate. Enjoy and properly discard VELO when you’re done. VELO Nicotine Pouches should not be swallowed in whole or in part during use. VELO Nicotine Pouches should not be eaten or ingested.

As VELO moistens, you may feel a heat or tingling sensation in your mouth or throat. This is part of the experience. If there is excessive heat or tingling sensation in your mouth or throat, you should discard and discontinue use.

The heat or tingling sensation you may feel in your mouth or throat is part of the experience you get from VELO Nicotine Pouches. If there is excessive heat or tingling sensation in your mouth or throat, you should discard and discontinue use.

The length of enjoyment will vary depending on your preferences and manner of use. VELO Nicotine Pouches are not intended to be swallowed in whole or in part. Discontinue use of VELO Nicotine Pouches if you feel nauseous or feel excessive heat or tingling in your mouth or throat.

VELO Nicotine Pouches are not intended to be swallowed in whole or in part. If you accidentally swallow one or more VELO Nicotine Pouches in a short period of time, you might experience some mild discomfort, nausea, headache or hiccups. If you feel more than mild discomfort, we recommend seeking out medical attention from your doctor.

Our contact center hours of operation are Monday through Friday, 8:00 AM to 10:00 PM Eastern Time and Saturday through Sunday, 10:00 AM to 8:00 PM Eastern Time. Please call 1-866-255-1780, and we will be glad to assist you.

Yes, the VELO website can be viewed on your mobile devices.

You can find our site requirements at https://www.velo.com/FooterLinks/SiteRequirements.

You can find our Privacy Policy at https://www.velo.com/FooterLinks/PrivacyPolicy.

If you experience this issue, here are some optional next steps:

1.      Verify that the selected retailer accepts mobile coupons
2.     Ask the retailer to enter the UPC numbers below the UPC code
3.     Refresh the site/app by placing finger on top of screen and pulling down
4.     Check data connection – turn data off and back on
5.     If connected to Wi-Fi , connect to your own data plan
6.     Turn off all location services and turn them back on

Verify that the retailer accepts the coupon, prior to selecting “redeem now”. Retailers are not required to accept mobile coupons even if listed under choose a store.

VELO offers new mobile coupons weekly. Check back soon for your next offer.