Why is there another design change on the packaging?
The design on the packaging has changed again because the brand name has now changed to VELO. The taste, the number of pouches and the price remain exactly the same.
Why is the new brand name VELO?
Our new brand name is not at all associated with a bicycle and pronounced in English. VELO is a dynamic, global brand name and a starting point for a global brand migration which will help you recognize your product all around the world.
Will I be able to purchase the same product in other countries?
Yes, you will be able to find VELO products worldwide. But be aware, it maybe that not all flavors are available in all countries. And you will experience the same recipe made for Switzerland*, only in Switzerland.
*Mint, Ice Cool, Freeze and Berry Frost have a taste and a recipe developed especially for Switzerland.
What are the differences between VELO in CH and in the EU??
The VELO products are the same all around the world. However, Mint, Ice Cool, Freeze and Berry Frost have a taste and recipe specifically developed for Switzerland.
Is there a price change?
No, the price remains exactly the same.
Is there a product change/ do the ingredients change?
The product and its ingredients remain exactly the same since the tobacco was removed from our products previously. We recommend you keep a pouch in your mouth resting on the gum under the upper lip for a period of up to 30 minutes. Exactly the same as for EPOK.
Is there a change in quantities per tin?
No, the quantities per tin remain exactly the same.
Do the pouch sizes change?
No, the pouch sizes remain exactly the same.
Do the tin sizes change?
No, the tin sizes stay exactly as you know them now.
Do the nicotine levels change?
No, the nicotine levels remain exactly the same.
Is there still a “waste bin” in the lid?
Yes, the “waste bin” in the lid will remain as is.
Is it still possible to purchase the brand EPOK in Switzerland?
You may still find EPOK in some shops for a few weeks, after that it will disappear. But don’t worry, with VELO you have the ideal 1:1 replacement.
I can’t find my favorite product anymore. Is it still part of the assortment?
It is possible that your favorite product changed name:
Easy Mint Mini is now called Polar Mint Easy Mini
Wild Purple Mini is now called Berry Frost Mini
Wild Purple X-Strong is now called Berry Frost X-Strong
Storm Ultra is now called X-Freeze Ultra
Hurricane Extreme is now called X-Freeze Max
All our products are still available except Tropic Gold Mini and Tropic Gold X-Strong that have been delisted.
Is the range of products the same as before?
You can find the same product flavours as before except Tropic Gold Mini and Tropic Gold X-Strong that have been delisted. The VELO product range will include 3 new products: Mint Strong Mini 7.9mg and Blonde Roast, a new coffee flavor available in mini pouches in 6mg and slim pouches in 10.9mg.
Which flavor is Blonde Roast?
Blonde Roast is our brand new coffee flavor. It is available as a Mini pouch on a lower nicotine level for smokers entering the category, and as Slim pouch on a higher nicotine level for advanced users.
Can I expect other changes in the foreseeable future?
The brand name VELO, along with its packaging and products, will remain. Thanks to the possibility of global research, you can expect new flavors and nicotine levels to become available.
What is VELO?
VELO is an innovative white, tobacco-free oral nicotine pouch, offering adult tobacco and nicotine consumers a convenient alternative to consume nicotine hands-free.
Adult consumers simply place the pouch under their lip in order for the nicotine to be absorbed orally.
It is available in a range of flavours and nicotine levels. VELO offers adult tobacco and nicotine consumers an alternative way to consume nicotine without the smoke, smoke smell, and hassles of many other tobacco and nicotine products.
How do you use it?
VELO can be enjoyed wherever, whenever. Adult consumers simply place the pouch under their lip in order for the nicotine to be absorbed orally.
How many pouches are in a pack and how long does it last?
There are 24 pouches per can for our SLIM range and 18 pouches per can for our MINI and MAX ranges.
We recommend you keep a pouch in your mouth resting on the gum under the upper lip for a period of up to 30 minutes. However, please remove the pouch as soon as you it is enough for you or if there is a too strong tingling sensation.
Should you chew it?
No. VELO is not intended to be chewed. VELO is designed to be enjoyed by placing the pouch under your upper lip and resting it on your gum. The nicotine is then absorbed orally.
What variants and nicotine levels is VELO available in?
VELO is available in a range of nicotine levels and variants, which vary from market to market.
Current nicotine levels of the VELO core range available are 4mg, 6mg, 10mg and 10.9mg, depending on the country.
You may find a wide variety of favours for every taste. Our flavour portfolio may vary from one country to another. To learn more about what VELO variants are sold near you, reach out to our Customer Care team in Switzerland at firstname.lastname@example.org.
What does it contain?
VELO contains no tobacco.
VELO pouches contain high purity nicotine, water and other high-quality food-grade ingredients, including plant-based materials, flavouring and sweeteners.
It comes in a variety of flavours and nicotine levels for adult tobacco and nicotine consumers who are looking for an alternative convenient way to consume nicotine.
Is this snus?
No – VELO is a different product from snus as it contains no tobacco.
Snus belongs to a category of traditional oral tobacco products commonly used by adult tobacco and nicotine consumers in the Nordics and the USA.
VELO represents the next generation of oral nicotine products. Unlike snus, it contains no tobacco and can be enjoyed by adult tobacco and nicotine consumers.
What does a nicotine pouch do? Nicotine pouches vs. smoking?
VELO is an innovative white, tobacco-free, oral nicotine pouch, offering adult tobacco and nicotine consumers a convenient alternative way to consume nicotine.
Adult consumers simply place the pouch under their lip in order for the nicotine to be absorbed orally.
VELO offers adult tobacco and nicotine consumers an alternative way to consume nicotine without the smoke/vapour, smoke smell, and hassle of cigarettes, tobacco heating products and e-cigarettes when used.
How is VELO different to vaping?
Nicotine pouches offer a different product experience compared to vaping. VELO is enjoyed by placing a pouch under the lip in order for nicotine to be absorbed orally.
How does it differ from EPOK?
VELO is an innovative nicotine pouch that does not contain any tobacco.
Unlike EPOK, VELO contains no tobacco.
Where will it be sold?
VELO products can be purchased at www.velo.com/ch as well as in retail stores all over the country.
Do nicotine pouches stay fresh once opened? For how long?
For an optimal product experience, we recommend keeping the can closed when not in use to maintain the freshness of the pouches.
Please make sure you use VELO pouches before their expiration date.
Can you reuse nicotine pouches?
We do not recommend reusing of the pouch.
Are flavoured nicotine pouches safe? Are nicotine pouches safe?
Nicotine products like VELO are not without risk. VELO contains nicotine which is an addictive substance. VELO is not recommended for non-smokers or non-nicotine consumers.
It is not suitable for use by: persons under 18; persons who are allergic/sensitive to nicotine; pregnant or breastfeeding women; persons who should avoid using tobacco or nicotine products for medical reasons; persons with an unstable heart condition, severe hypertension or diabetes.
Consumers should immediately stop the use of VELO and seek medical advice if they experience any of the following: development of an irregular heartbeat, allergic reaction such as rash, itching or swelling of the tongue, mouth or throat; feeling faint, nausea, headache or any other unusual or adverse effect.
VELO products should be kept out of reach of children and pets.
The flavours used in VELO nicotine pouches are food grade and are appropriate for human consumption. However, certain variants of VELO contain flavour ingredients that may produce an allergic reaction for some users. This allergy information is clearly provided on the VELO product packaging.
The best way to avoid any adverse health effects that may be associated with nicotine is not to use any tobacco or nicotine products.
What happens if I accidentally swallow the pouch?
Please DO NOT swallow the pouch. VELO pouches are not intended to be swallowed in whole or in part. Harmful if swallowed. Contains nicotine. If you accidentally swallow one or more VELO pouches: call a poison centre/doctor if you feel unwell. If medical advice is needed have product container or label at hand.
What happens if I chew or suck the pouch?
The pouch is not intended to be chewed or sucked. The pouch is designed to be placed under your upper lip and rested on your gum. We do not recommend chewing or sucking the pouch. If chewed or sucked, the pouch could break, and the powder inside could end up ingested.
In the event of feeling unwell after accidentally chewing or sucking a VELO pouch, we recommend consulting a medical professional.
What if I feel dizzy or light-headed?
If you feel dizzy or light-headed, please remove the pouch immediately. Adult consumers respond differently to nicotine products. Therefore, it is possible that some adult tobacco or nicotine consumers that are unfamiliar with the VELO format may feel dizzy, experience a heat rush, or very rarely, may feel nauseous. It is important to use the pouches responsibly and as instructed on the can and these FAQs. In order to reduce the probability of having any of the feelings mentioned herein, you may wish to enjoy a VELO pouch with a lower nicotine level.
What should I expect when using the pouch?
As VELO moistens, you may feel a heat or tingling sensation in your mouth or throat. This is part of the experience.
Why do I feel a tingling sensation?
The heat or tingling sensation you may feel in your mouth or throat is part of the product experience you get from VELO pouches. This sensation may be lower for lower menthol and lower nicotine level pouches.
Is VELO dangerous?
VELO pouches are not risk-free and contain nicotine, an addictive substance. If you have any concerns, please do not use the product.